Airglow Training Institute LLC is established with the aim of providing quality and affordable training and development services in Aviation, Travel & Tourism and Cargo business sectors to the corporate and individual clients. With the wide range of IATA authorized training courses, Airglow Training Institute provides training courses for overall development of participants with internationally recognized certification.
Airglow Training Institute is also affiliated with Queen Noor Aviation College, Amman, Jordan to provide ICAO Technical Training courses to its clients. Queen Noor Aviation College was established by Civil Aviation Authority in Jordan as a technical training center in 1973 with the aid of ICAO and UNDP, and was later granted the status of College licensed to teach two year programs. In 1990 the college became one of the founding members of ICAO TRAINAIR Program.
The objective of this course is to provide aspiring PGSAs with the basic skills and knowledge of the position. The course will also give PGSAs the knowledge and skills of the different processes and regulations they need to apply in the performance of their duties–from check-in, to boarding and take-off. Numerous illustrations, charts and screen shots appear throughout the course material to enhance learning and understanding.
Finally, this course is designed to complement the training requirements outlined in the lATA Airport Handling Manual (AHM), the lATA Safety Audit for Ground Operations (ISAGO) and the Passenger Services Conference Resolutions Manual (PSCRM).
In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation, and the worldwide trend to convert airports from government organisations to more business-like entities. These pressures have or have had or are having significant effects on the way airports do business, not only from a financial perspective but also from an operational standpoint. In these challenging times, and with emerging competition from other airports and other modes of transportation, it is of the utmost importance that airports recruit and provide employees and managers with the best available knowledge and skills.
This course was prepared to provide participants with a solid overview of the airport operations field and with tools to apply their knowledge and skills to their airport.
This course has incorporated a number of recommended practices as outlined in the Airport Handling Manual (AHM) and in sections of the Integrated Airline Management System (Integrated AMS).
The course contents above cover the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM) 35th Edition.
The objective of this course is to familiarize learners with the many tasks that take place pre-flight, and provide them with the foundation knowledge and skills on the processes that need to be followed by ground staff in order to service a parked aircraft. These services include all the functions required to help move passengers, cargo and baggage on board. In addition, airport ramp services personnel may perform the final walk around of the aircraft to check that all doors are closed and all is well. They work closely with the pilot of the aircraft to start the aircraft engines safely, communicating with a headset link or with hand signals. They help “push back” the aircraft from the parking position before the engines start running fully, a task referred to as marshalling the aircraft. Moreover, the course content has been enriched with numerous illustrations in order to a support learning and knowledge retention
Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.