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Aviation Training

Airglow Training Institute LLC is established with the aim of providing quality and affordable training and development services in Aviation, Travel & Tourism and Cargo business sectors to the corporate and individual clients. With the wide range of IATA authorized training courses, Airglow Training Institute provides training courses for overall development of participants with internationally recognized certification.

Airglow Training Institute is also affiliated with Queen Noor Aviation College, Amman, Jordan to provide ICAO Technical Training courses to its clients. Queen Noor Aviation College was established by Civil Aviation Authority in Jordan as a technical training center in 1973 with the aid of ICAO and UNDP, and was later granted the status of College licensed to teach two-year programs. In 1990 the college became one of the founding members of ICAO TRAINAIR Program.

Passenger Ground Services

The objective of this course is to provide aspiring PGSAs with the basic skills and knowledge of the position. The course will also give PGSAs the knowledge and skills of the different processes and regulations they need to apply in the performance of their duties–from check-in, to boarding and take-off. Numerous illustrations, charts and screen shots appear throughout the course material to enhance learning and understanding. Finally, this course is designed to complement the training requirements outlined in the lATA Airport Handling Manual (AHM), the lATA Safety Audit for Ground Operations (ISAGO) and the Passenger Services Conference Resolutions Manual (PSCRM).

Airport Operations Fundamentals

In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation, and the worldwide trend to convert airports from government organisations to more business-like entities. These pressures have or have had or are having significant effects on the way airports do business, not only from a financial perspective but also from an operational standpoint. In these challenging times, and with emerging competition from other airports and other modes of transportation, it is of the utmost importance that airports recruit and provide employees and managers with the best available knowledge and skills. This course was prepared to provide participants with a solid overview of the airport operations field and with tools to apply their knowledge and skills to their airport.

Ground Operations Management

This course has incorporated a number of recommended practices as outlined in the Airport Handling Manual (AHM) and in sections of the Integrated Airline Management System (Integrated AMS). Therefore, you will learn about:

  • The importance of Operational and Occupational Health and Safety training
  • Managing Risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards according to the IATA Airport Handling Manual (AHM)
  • Security and Safety Management Systems
  • How IOSA and ISAGO can ensure optimum safety standards
The course contents above cover the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM) 35th Edition.

Airport Ramp Services

The objective of this course is to familiarize learners with the many tasks that take place pre-flight, and provide them with the foundation knowledge and skills on the processes that need to be followed by ground staff in order to service a parked aircraft. These services include all the functions required to help move passengers, cargo and baggage on board. In addition, airport ramp services personnel may perform the final walk around of the aircraft to check that all doors are closed and all is well. They work closely with the pilot of the aircraft to start the aircraft engines safely, communicating with a headset link or with hand signals. They help “push back” the aircraft from the parking position before the engines start running fully, a task referred to as marshalling the aircraft. Moreover, the course content has been enriched with numerous illustrations in order to a support learning and knowledge retention

Air Transport Fundamentals

This course starts with an overview of the air transportation system that illustrates the interdependence among its components. The following modules provide details on each component explaining the trends and issues that affect them. You may wish to focus on the component in which you work and proceed to the others in order to understand their importance to you in your role. This course will help you apply your knowledge and skills in the aviation industry and make more effective decisions for your organization.

Airline Cabin Crew

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

IATA Foundation in Travel & Tourism

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

IIATA Travel & Tourism Consultant

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

Managing the Travel Business

With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.
Fundamental Skills in Journey Pricing & Ticketing Interpreting fare rules and e-ticket data elements is key to satisfying and retaining customers. With the abundance and complexity of today’s fare options, travel customers expect you to provide a service that is accurate, quick and affordable. This course teaches the language of fare construction and fare rules so you provide your customers with the best advice and the lowest fare for their air itinerary. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.
Advanced Skills in Journey Pricing & Ticketing This course is for the travel professional with basic knowledge and skills in air journey pricing and ticketing who wants to be recognized as the company or office expert. You will gain confidence in pricing more complex journeys that apply exceptions to standard pricing principles. A key additional benefit are study units on ticket exchanges and reissues resulting in a refund or an additional collection for the new ticket price or a penalty fee collection.

Air Cargo Introductory

TWith over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

Airport Operations Fundamentals

In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation, and the worldwide trend to convert airports from government organisations to more business-like entities. These pressures have or have had or are having significant effects on the way airports do business, not only from a financial perspective but also from an operational standpoint. In these challenging times, and with emerging competition from other airports and other modes of transportation, it is of the utmost importance that airports recruit and provide employees and managers with the best available knowledge and skills. This course was prepared to provide participants with a solid overview of the airport operations field and with tools to apply their knowledge and skills to their airport.

Air Cargo Advanced Marketing

IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development. And Many More….

Dangerous Goods Regulations (DGR) Training

Dangerous Goods Regulations (DGR) training helps you stay up-to-date with the latest industry regulations and procedures, and ensure that your dangerous goods shipments comply with industry standards. Learn how to use our industry-recognized DGR Manual and gain your certificate to handle dangerous goods shipments. Some items may endanger the safety of an aircraft or persons on board, and the air transportation of these dangerous materials can either be forbidden or restricted.

Airline Revenue Management

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

Global Distribution System (Amadeus, Galileo & SABRE)

Learn the Global Distribution System to make travel reservations, price different journey types and issue the ticket.