Aviation Training

Passenger Ground Services:

The objective of this course is to provide aspiring PGSAs with the basic skills and knowledge of the position. The course will also give PGSAs the knowledge and skills of the different processes and regulations they need to apply in the performance of their duties–from check-in, to boarding and take-off. Numerous illustrations, charts and screen shots appear throughout the course material to enhance learning and understanding.

Finally, this course is designed to complement the training requirements outlined in the lATA Airport Handling Manual (AHM), the lATA Safety Audit for Ground Operations (ISAGO) and the Passenger Services Conference Resolutions Manual (PSCRM).

What will you learn:

• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities

Who should attend:

• Airline passenger service staff, Ground Handling Agents’ passenger services staff, Airport operators’ staff providing passenger services, Civil Aviation Authorities’ staff providing passenger services, Anyone wishing to start a career as a Passenger Service Agent

Pre-requisite:

• Proficiency in English and 18 years or above age

Certificate:

• IATA certification

Duration:

• 40 hours / 3 months

Examination:

• March, June, September & December

Airport Operations Fundamentals:

In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation, and the worldwide trend to convert airports from government organisations to more business-like entities. These pressures have or have had or are having significant effects on the way airports do business, not only from a financial perspective but also from an operational standpoint. In these challenging times, and with emerging competition from other airports and other modes of transportation, it is of the utmost importance that airports recruit and provide employees and managers with the best available knowledge and skills.

This course was prepared to provide participants with a solid overview of the airport operations field and with tools to apply their knowledge and skills to their airport.

What will you learn:

• Gain knowledge about the multiple operational and business functions of airports
• Discover the various airport customers and partners
• Rescue, fire fighting and other support services
• Airport issues and challenges
• The future of airports
• Technological developments

Who should attend:

• Recently appointed airport staff, Travel industry staff, Newcomers to the industry

Pre-requisite:

• Proficiency in English and 18 years or above age

Certificate:

• IATA certification

Duration:

• 40 hours / 3 months

Examination:

• March, June, September & December

Ground Operations Management

This course has incorporated a number of recommended practices as outlined in the Airport Handling Manual (AHM) and in sections of the Integrated Airline Management System (Integrated AMS).

Therefore, this course focuses on:

• The importance of Operational and Occupational Health and Safety training
• Managing Risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards according to the IATA Airport Handling Manual (AHM)
• Security and Safety Management Systems
• How IOSA and ISAGO can ensure optimum safety standards

The course contents above cover the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM) 35th Edition.

What will you learn:

• Control and supervise an airline station in a self-handled or outsourced environment
• Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Implement a Safety and Security Station Management System according to industry standards and recommended practices
• Motivate staff and effectively monitor their performance
• Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Who should attend:

• Airlines, ground handling and other service providers, Airport authorities, Ground operations professionals at a supervisory level

Pre-requisite:

• Proficiency in English and 18 years or above age

Certificate:

• IATA certification

Duration:

• 80 hours / 3 months

Examination:

• March, June, September & December

Airport Ramp Services

The objective of this course is to familiarize learners with the many tasks that take place pre-flight, and provide them with the foundation knowledge and skills on the processes that need to be followed by ground staff in order to service a parked aircraft. These services include all the functions required to help move passengers, cargo and baggage on board. In addition, airport ramp services personnel may perform the final walk around of the aircraft to check that all doors are closed and all is well. They work closely with the pilot of the aircraft to start the aircraft engines safely, communicating with a headset link or with hand signals. They help “push back” the aircraft from the parking position before the engines start running fully, a task referred to as marshalling the aircraft. Moreover, the course content has been enriched with numerous illustrations in order to a support learning and knowledge retention

What will you learn:

• The ground operations working environment
• Standard ramp operations terminology
• The departments of an airport and how they work together
• Basic safety and security for efficient operations
• Procedures for key aircraft ground servicing tasks
• IATA Airport Handling Manual and IATA Ground Operations Manual standards

Who should attend:

• Anyone interested in pursuing a career with an airline or ground service provider, Recently recruited airline, airport and ground handling staff

Pre-requisite:

• Proficiency in English and 18 years or above age

Certificate:

• IATA certification

Duration:

• 40 hours / 3 months

Examination:

• March, June, September & December